We protect what you trust us with

How we protect your data

PRIVACY POLICY Last updated April 28, 2026 This Privacy Notice for Callpilot ("we", "us", or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you: Visit our website at https://callpilot.live or any website of ours that links to this Privacy Notice Use Automatic call booking system Service Description CallPilot is an automated call-handling and booking system designed for service-based businesses. The system operates as a digital receptionist that manages inbound customer communication when staff are unavailable. When a customer calls a business using CallPilot and the call is not answered, the system automatically responds and prompts the caller to leave a message. The message is recorded and processed to identify the customer’s request, including the type of service needed and any relevant details provided during the call. Based on this information, CallPilot generates available appointment options and sends them to the customer via SMS. The customer can select a preferred time directly through the message interface. Once a selection is made, the system automatically schedules the appointment in the business’s calendar without requiring manual input. The service may also send follow-up messages related to booking confirmations, scheduling changes, or additional information required to complete the appointment. CallPilot processes call data, audio recordings, transcriptions, phone numbers, and booking-related information solely for the purpose of delivering and improving the service. Data handling is limited to what is necessary for call management, communication, and appointment scheduling. Engage with us in other related ways, including any marketing or events Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, do not use our Services. If you still have any questions or concerns, contact us at info@callpilot.live . SUMMARY OF KEY POINTS This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Do we collect any information from third parties? We do not collect any information from third parties. How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws. TABLE OF CONTENTS WHAT INFORMATION DO WE COLLECT? HOW DO WE PROCESS YOUR INFORMATION? WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION? WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES? DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS? HOW LONG DO WE KEEP YOUR INFORMATION? HOW DO WE KEEP YOUR INFORMATION SAFE? DO WE COLLECT INFORMATION FROM MINORS? WHAT ARE YOUR PRIVACY RIGHTS? CONTROLS FOR DO-NOT-TRACK FEATURES DO WE MAKE UPDATES TO THIS NOTICE? HOW CAN YOU CONTACT US ABOUT THIS NOTICE? HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? WHAT INFORMATION DO WE COLLECT? Personal information you disclose to us In Short: We collect personal information that you provide to us. We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: phone numbers email addresses billing addresses debit/credit card numbers Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information: genetic data health data financial data Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by https://stripe.com . All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information. Google API Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements. HOW DO WE PROCESS YOUR INFORMATION? In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your personal information for a variety of reasons, depending on how you interact with our Services, including: To save or protect an individual's vital interest WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION? In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law. The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on. These may include: Consent Legal Obligations Vital Interests WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION? In Short: We may share information in specific situations and with specific third parties. We may need to share your personal information in the following situations: Business Transfers Business Partners DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES? In Short: We may use cookies and other tracking technologies to collect and store your information. We may use cookies and similar tracking technologies to gather information when you interact with our Services. We also permit third parties and service providers to use tracking technologies on our Services for analytics and advertising. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS? In Short: We offer products powered by artificial intelligence and machine learning. As part of our Services, we provide tools powered by AI ("AI Products"), including: Text analysis AI bots AI translation Natural language processing Use of AI Technologies We provide AI Products through third-party service providers, including OpenAI and ElevenLabs. Your input, output, and personal information may be processed by these providers to enable the functionality of our Services. How We Process Your Data Using AI All personal information processed using AI is handled in line with this Privacy Notice and our agreements with third parties. HOW LONG DO WE KEEP YOUR INFORMATION? In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law. We will only keep your personal information for as long as necessary. No purpose in this notice will require us keeping personal information for longer than 1 year. When we have no ongoing legitimate business need, we will delete or anonymise such information. HOW DO WE KEEP YOUR INFORMATION SAFE? In Short: We aim to protect your personal information through a system of organisational and technical security measures. We have implemented appropriate safeguards. However, no system can be guaranteed 100% secure. DO WE COLLECT INFORMATION FROM MINORS? In Short: We do not knowingly collect data from children under 18 years of age. We do not knowingly collect, solicit data from, or market to children under 18. WHAT ARE YOUR PRIVACY RIGHTS? In Short: You may have rights under data protection laws depending on your location. These may include rights to: Access Rectification Erasure Restrict processing Data portability Object to processing You may also have the right to withdraw consent at any time. If you are in the EEA, UK, or Switzerland, you may contact your data protection authority. CONTROLS FOR DO-NOT-TRACK FEATURES Most web browsers include a Do-Not-Track (DNT) feature. Currently, no uniform standard exists, so we do not respond to DNT signals. DO WE MAKE UPDATES TO THIS NOTICE? In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws. We may update this Privacy Notice from time to time. HOW CAN YOU CONTACT US ABOUT THIS NOTICE? If you have questions or comments, you may email us at info@callpilot.live or contact us by post: Callpilot Duntes iela 4 Dunte, Limbazi 4001 Latvia HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? Based on applicable laws, you may have the right to request access to the personal information we collect from you, correct inaccuracies, or delete your personal information. To request review, update, or deletion, submit a data subject access request.